AI is redefining how customers get help and how service teams work, and customer service sits at the center of that shift. At the Accelerate Tomorrow AI Summit, customer service leaders don't just explore technology. They gain the clarity, frameworks and peer network needed to lead AI-driven transformation across service automation, AI agents, voice AI, contact center operations, and customer experience.
Learn how customer service leaders use AI to resolve more requests automatically, support their agents, and raise customer satisfaction while lowering cost to serve.
Explore enterprise-ready AI solutions for customer service, from AI agents and voice AI to agent assist, knowledge management, and conversation analytics.
Explore enterprise-ready AI solutions for customer service, from AI agents and voice AI to agent assist, knowledge management, and conversation analytics.
Meet heads of customer service, CX leaders, and AI innovators among 2,000+ business leaders shaping the future of customer experience and AI-powered service.
Join practical, deep-dive AI masterclasses designed for senior customer service leaders. Understand where AI creates real value for customers and service teams, what to prioritize, and how to scale impact across automation, AI agents, voice, and customer experience.
Find where AI genuinely resolves customer requests, and where customers still need a person.
Prioritize service use cases and build a clear AI roadmap.
Learn how to judge AI service tools and separate real capability from repackaged features.
Get your knowledge base and customer data ready, so AI agents give accurate answers.
Define when AI hands over to a human, and how quality is monitored.
Decide which tools to buy, build, or connect across your CRM, contact center, and service platforms.
Get service agents and team leads to actually use AI, and keep them using it.
Update service roles, skills and KPIs for teams working alongside AI agents.
Turn pilots into everyday practice across every service channel.
Past speakers, shown for reference. The 2027 lineup will be announced soon.
Head of Digital Transformation
AI in customer service is not a service-only decision. IT owns the systems and customer data, Sales owns the relationship, Security & Compliance protects customer data, and Product fixes what customers complain about. At ATS they're all in the same building, with their own tracks, so you can hear their side and build the alliances you need back home.
IT & Data
AI agents run on their CRM, knowledge and customer data. Learn what IT leaders need from service before anything is connected.
Sales
Every service conversation is a chance to keep or grow a customer. See how sales leaders use AI, so service and sales work from the same picture.
AI agents handle sensitive customer data and, under the EU AI Act, must tell customers they are talking to AI. Find out what compliance teams check before they go live.
Product
Customers tell service teams first when something is wrong. Hear how product leaders use AI, so service insights shape the roadmap.
Join the ATS 2027 waitlist for programme announcements and first access to tickets.